Refund Policy Effective Date: 02/12/2024
At Voyage Support Services, we are committed to providing high-quality services that meet the expectations of our clients. If for any reason you are not satisfied with our services, this Refund Policy outlines the conditions and process for refunds.
1. Eligibility for Refunds
Refunds will only be considered if:
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We fail to deliver the promised services as outlined in the agreed service terms or contract.
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The refund request is submitted within 14 days from the service completion date.
2. Refund Amounts
Refunds, if approved, will be partial and range between 25% to 60% of the total service fee. The specific percentage will depend on:
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The scope of the undelivered services.
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An evaluation of the work completed versus the promised outcomes.
3. Conditions for Refunds
Refunds will not be granted in the following circumstances:
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If the services were delivered as promised but failed to meet subjective expectations.
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If delays or issues arose due to incomplete or inaccurate information provided by the client.
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If the client does not contact us to discuss the concerns and resolution options.
4. Refund Process
To request a refund, clients must:
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Contact Us: Reach out via email at info@voyagesupportservices.co.uk or call 0121 838 9908 to discuss the issue.
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Provide Details: Clearly outline the reason for the refund request, including the specific services not delivered as promised.
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Assessment: Our team will evaluate the claim and respond within 7-10 business days with a resolution or decision.
5. Discretionary Refunds
All refunds are at the sole discretion of Voyage Support Services, based on the assessment of the specific circumstances surrounding the request.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be communicated via our website or direct communication channels.
7. Contact Us
For any questions regarding this Refund Policy, please contact us at:
Voyage Support Services
21 Swinford Road, B29 5SH, Birmingham, West Midlands, United Kingdom
Email: info@voyagesupportservices.co.uk
Phone: 0121 838 9908